N.C. Central University and a handful of other historically black colleges in the University of North Carolina system are training employees to be more responsive to their students.
The training comes at a time when public HBCUs are competing for record numbers of incoming students. In some cases, the training push involves training in ethical behavior. In others, employees are being reminded to return phone messages and respond to issues in a timely fashion.
What is your experience with the service provided by UNC system schools, not only HBCUs?
Do you think an entire institution change its way of doing business? What is the best way of bringing about that change?
